The Trust

Client: Surrey and Borders Partnership NHS Foundation Trust

Industry: Public Health Sector

Services: AV solutions

Surrey and Borders Partnership NHS Foundation Trust is the leading NHS provider of mental health, well-being and drug and alcohol services across Surrey and north east Hampshire. It is also the main provider of learning and neurodevelopmental disability services. 

The Trust employs 2,926 whole-time equivalent staff serving a population of more than 1.4 million. It sees more than 63,000 different individuals each year and manage 456,359 appointments.



The Challenge

Surrey and Borders Partnership NHS Foundation Trust (SABP) faced significant challenges with their 40 Microsoft Teams rooms:

• Staff members had altered equipment settings, leading to disruptions during meetings.
• Changes affected audio-visual components, camera angles, and microphone placement.
• Aging cabling infrastructure raised concerns about potential connectivity issues.
• Network stability was crucial for seamless video conferencing and data sharing.
  
  

These issues were impacting the efficiency of meetings and the overall productivity of the organisation.

The Solution

Altiatech proposed a comprehensive solution to address SABP's meeting room challenges:

1.  Proactive Maintenance:

o  Regular inspections and prompt resolution of technical glitches

o  Preventative maintenance visits and call-outs for immediate assistance

2. Enhanced Security Measures:

o  Implementation of physical locks and access controls

o  Protection against unauthorised access and tampering

3. Network Optimisation:

o  Thorough assessment of existing cabling infrastructure

o  Addressing connectivity issues and bottlenecks

o  Ensuring stable network performance for seamless communication

4. User Training:

o  Workshops to educate staff on proper equipment usage

o  Clear guidelines for room etiquette to enhance user experience

5. Equipment Support:

o  White Glove Managed Service approach to replacing faulty and in-warranty MTR equipment

The Results

Altiatech delivered the following benefits:

• Improved reliability and functionality of Microsoft Teams rooms
• Reduced disruptions during meetings due to equipment issues
• Enhanced network stability for seamless video conferencing
• Increased user confidence and proficiency in using meeting room technology
• Efficient management and maintenance of meeting room assets
• Rapid response to technical issues with 8-hour SLAs
   
   

By implementing this tailored maintenance contract, Surrey and Borders Partnership NHS Foundation Trust has seen significant improvements in the efficiency and effectiveness of their meeting spaces, ultimately supporting better collaboration and communication across the organisation.